![]() The fact that the cost of DJI Care refresh is similar to specialist drone insurance when insured for recreational use, does provide food for thought. Flight data is checked when warranty and DJI Care Refresh claims are made, so if the conditions of service aren’t met or an exclusion is breached, your claim wouldn’t be covered. These main exclusions are reasonable enough, and while you may think it would be easy to circumvent some of them, it isn't quite as simple as telling a little white lie about how and when you were flying. Deliberate reckless flying, flying in unsuitable conditions, use during natural disasters and civil unrest, and damage to the drone caused by nuclear radiation also aren't covered. Looking through the terms and conditions for DJI Care Refresh, there aren’t any sneaky exclusions listed, but there are plenty of exclusions to consider.Īs you’d expect, damage caused by unauthorized repairs or replacement of parts, plus the use of third-party accessories or software that isn't authorized by DJI, aren't covered. For the latter, even if the drone is covered in and away from the home, it’s unlikely that it would be covered during flight, so this is something to check. Like any insurance policy, there are exclusions – and the most important exclusion you’ll have to consider is that DJI Care Refresh doesn’t cover your drone against loss or theft.įor this, you’ll need specialist drone insurance or to add your drone to your home insurance, if this is possible. You could, of course, opt for two years of cover, which is ultimately less expensive than two single years purchased separately.ĭJI Care Refresh is currently available in the US, Canada, EU, the UK, Switzerland, Norway, Australia, Hong Kong, Taiwan, Japan, South Korea and Mainland China. ![]() If you’re an absolute beginner, getting a one-year plan may be a great option because it could give you peace of mind during those first few tentative weeks of flight and beyond. If you decide to add DJI Care Refresh after the 48 hours, you can contact DJI support to send the product back to DJI, presumably to be reset, or to use video verification so that Care Refresh can be bound to the drone. ![]() And this can only be bound if the country of purchase and the plan are the same, and that the country is one of those listed below. You have to bind DJI Care Refresh to your drone within 48 hours of the drone being activated. The basic process of how DJI Care Refresh works when you want to make a claim or request a service. And if you purchase your drone from a third-party reseller, you’ll be given the option to sign up for Care Refresh when setting up the phone app or smart controller. When you buy a drone from the DJI Store, you’ll see an option to add DJI Care Refresh at the checkout with periods of one or two years available. Who is DJI Care Refresh for?Īnyone who buys a new DJI drone in the US, the UK and Australia is eligible for DJI Care Refresh, and it's available in many other regions (see full list below) including the EU. Standard drone insurance can be much more cost-effective than DJI Care Refresh and provides additional cover, so it's worth looking at both options before you activate your new DJI drone, because there is a time limit for binding Care Refresh to your recently activated drone. You can opt for insurance on a pay-per-flight basis, daily, weekly, monthly or yearly intervals, with the yearly option providing the most value for money. For example, in the US there's Skywatch, while in the UK it's worth checking out the likes of Coverdrone. ![]() The alternative to DJI Care refresh is to get drone insurance from one of the many insurance companies offering this cover. The main differences between the 1-year and 2-year plans on DJI Care Refresh.
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